Americans with Disabilities Act Notice

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Missoula County's Compliance with Title II of the ADA

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the County will not discriminate against qualified individuals with disabilities on the basis of disability in the County's services, programs or activities.

Employment: The County does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans With Disabilities Act (ADA).

Effective Communication: The County will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the County's programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communication accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures: The County will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all County programs, services and activities. For example, individuals with service animals are welcomed in County offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a County program, service or activity, should contact the office of the ADA Coordinator, Arwyn Welander, at 406-258-4879, as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the County to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a County program, service or activity is not accessible to persons with disabilities should be directed to Arwyn Welander, ADA coordinator, at 406-258-4879.

The County will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Americans with Disabilities Act Grievance Procedure 

This grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by Missoula County. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a recording of the complaint, will be made available for persons with disabilities upon request.  

The complaint should be submitted as soon as possible, preferably within 60 calendar days of the alleged violation, to:  

Arwyn Welander, ADA Coordinator 
200 West Broadway  
Missoula, MT 59802 

Within 15 calendar days after receipt of the complaint, Arwyn Welander will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Arwyn Welander will respond in writing and, where appropriate, in a format that is accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of Missoula County and offer options for substantive resolution of the complaint.  

If the response by Arwyn Welander does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Missoula Board of County Commissioners or designee.  

Within 15 calendar days after receipt of the appeal, the Missoula Board of County Commissioners or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Board of County Commissioners or designee will respond in writing and, where appropriate, in a format that is accessible to the complainant, with a final resolution of the complaint. 


ADA Notice MS Word File

ADA Notice Text File